Giftango "Ecommerce Solution FAQ"
If you don’t see the answer to your question, please Contact us or call (877)443-8264.
These FAQ's are only relative to Giftango E-commerce Sales Application. Please contact us for questions relative to the Giftango API Software.
Giftango provides both virtual gift card delivery as well as an ecommerce solution so you can sell your own gift cards through your own website. Giftango provides support and a complete setup so you are selling as soon as one day later! There is no setup, no software, no obligation and no complexity. This solution works with your current gift card program and requires no changes to how you currently do things. It simply offers you a new channel to increase your sales.
When an online sale is made, all receipts and notifications are automatically sent out via email. These emails are also branded with your colors and logos. One of the email is sent directly to you, which will notify you of a successful sale and instruct you to login to your PASS Administration area where you can recover credit card funds and ship the gift card or certificate per the purchaser's request. If you utilize Electronic Certificate Delivery (ECD), you may need to update your POS Software with the ID of the electronic certificate(s) to be issued.
- Give us call at (877) 443-8264 to speak with a customer service representative. We can answer specific questions based on your needs.
- Complete the Giftango Application.
- We will email you simple instructions for adding a link to your site, setting up your preferred card values, and informing staff of your new service.
Card Purchase
Customer goes to your website and securely purchases a gift card via your fully branded gift card screen. This screen is fully customizable to support various purchasing options or gift card offerings including non-virtual gift card fulfillment or special offers).
Billing and shipment
Easily automate the billing process using PayPal or Authorize.net (instant). The Gift Card is automatically sent to the intended recipient on their requested delivery date (usually instantly) as soon as billing is complete. The money is deposited directly into your bank account. Note: Giftango is easy to integrate with your existing billing process and\or point of sales system.
Redeeming cards
Staff receiving these cards can either scan a bar code to receive the card via your current POS or gift card system if you have one (the same way they are already trained to do it) or enter a gift card number into the Giftango redemption screen. Little to no training needed.
Reporting
Giftango’s reporting suite stands on its own or serves to compliment the reporting capabilities of your plastic gift card program.
Please call us at 877-443-8264 and we will be happy to learn more about your needed solution and provide a quote.
Giftango's sales solution allows you to place a promotion online relative to your gift card sales. For example, utilizing your PASS Administration area in Giftango you can sell your gift cards for a 10% discount (or other percentage) and also specify things like:
- The dates the promotion will be valid
- A minimum dollar amount your customer must spend to receive the discount
- A required "Promotional Code" your customer must enter to receive the promotion
By utilizing these features you are able to run targeted ads, holiday promotions or give your best customers a code word to get special discounts. This is just one of many ways that Giftango tries to help the success of your online sales!
Electronic Card Delivery is the preferred method of receiving a gift certificate by your customer. Clients that have this setup sell more than 70% of the gift certificates in this manner. Here is a complete list of reasons:
- Your customers want it
- You can provide immediate fulfillment, thus boosting sales
- It is a more secure method of delivery because you do not need to ship the certificate and can easily reissue a new certificate
- It reduces shipping and handling costs for your business
- It saves you and your employees time
- It can work with your existing gift cards or certificates through a variety of different setups offered by Giftango
We also offer a complete page on why you should be sending your gift cards electronically via email.
The Giftango solution can immediately authenticate and process funds to your bank when a purchase takes place. Talk to us about getting a qualified Internet Merchant Account from your Merchant Bank. Once the account is established, Giftango can take your account information setup the Payment Gateway on your behalf.
If you do not wish to receive payments through a payment gateway, credit card information will be delivered to you in a secured manner through PASS Administration for processing.
No. Giftango simply gives you the power to sell your existing gift cards or certificates using the Internet. It really is no different than someone making an order over the telephone. You simply send deliver the virtual gift card via email as opposed to US mail. See “How does Giftango’s service work” to learn more about how we interface with your existing gift card solutions.
Giftango usually requires no training and is quite easy to pickup. Most businesses pick one or two individuals responsible for sending out online orders or handing electronic gift card requests. Also note our support line is available to you at any time.
Once you complete your Signup Application, we often have your account setup the next business day. Its then up to you or your web developer to add the necessary links to your website. Most people are up and running within one to two business days. If you would like to add your merchant bank account to the solution we will generally set you up to manually run the credit cards yourself through your own terminal until you have established your Internet Merchant Account. Setting up an Internet Merchant Account takes a variable amount of time depending on the bank you are working with.
No, Giftango is focused on the ecommerce side of selling your gift cards and certificates. We offer a fantastic set of online tools to help you sell MORE gift cards, but we are not in the business of managing gift card programs. If you are needing to setup a gift card program, get terminals, software or supplies, there are several vendors that would be happy to take care of you.
Giftango PASS Administration (Partner Administrative Sales Solution), is your administration tool to do the following tasks:
- Complete Shipping or ECD Tasks (when you sell a certificate)
- Review recent or past sales transactions
- Create reports or view monthly Account Summaries
- Configure your user profile and setup
- Re-issue an electronic certificate (if you use ECD)
- Make configuration changes to your sales
- Setup a sales discounting promotion
- Redeem a virtual gift card (if you utilize Giftango to manage value rather than your own system)
- Refund a transaction (if you have your merchant bank configured with your setup)